FAQ – Orders, Payments & Help
FAQ – Orders, Payments & Help
Order Steps
Select products and add to cart.
Go to checkout via PayPal or standard method.
Enter email, name, and shipping details.
Apply promo code if available.
Confirm address → enter payment info → complete order.
Confirmation is shown on screen and sent by email.
Support: service@veliique.com
Wrong or Missing Items
Contact support with:
Order number
Photo under 1MB showing issue
Replacement will be shipped after verification at no cost.
Email: service@veliique.com
Order Confirmation
Email confirmation is sent after purchase. Check spam if missing.
Order Modifications
Must be requested before 11:00 PM (PDT, GMT -7). After that, changes may not be possible.
Contact: service@veliique.com
Cart Management
Add Items → Add to Cart
Open Cart → Click cart icon
Adjust Quantity → Edit field
Remove Item → Click Remove
Supported Browsers
Chrome, Safari, Firefox, Edge / IE
Payment Methods
Visa, MasterCard, AmEx, Discover, PayPal, Apple Pay
PayPal Checkout
Sign in to PayPal, approve payment, return to confirmation page.
Promo Codes
Enter code and click Apply to see discount.
Returns & Exchanges
Check Return Policy or contact support.
Email: service@veliique.com
Return Instructions
Contact support before sending returns.
Email: service@veliique.com
Order Cancellation
Allowed before cutoff time (11:00 PM PDT). After processing starts, cancellation may not be available.
Contact: service@veliique.com
Secure Payment
Encrypted checkout system protects all transactions.
Privacy Note
Data is used only for order processing, support, compliance, and privacy policy purposes.